Consumers residing in the EU are entitled to a right of withdrawal in respect of distance contracts under the following conditions. A consumer is any natural person who enters into a transaction for purposes that are outside their trade, business or profession.

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Right of Withdrawal Notice

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1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days and begins on the day on which you, or a third party designated by you who is not the carrier, takes physical possession of the goods or, in the case of partial deliveries, the last of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your notification exercising your right of withdrawal before the withdrawal period has expired.

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2. Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us:

SKINLING OG
Embelgasse 33/3
1050 Vienna
Austria
Tel.: +43 681 20905806
Email: hello@skinling.at

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of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form provided below, although this is not mandatory.

You may also exercise your right of withdrawal online via our withdrawal function (the “withdrawal button”), labelled “Withdraw from Contract”, which is prominently displayed, easily accessible and available throughout the entire withdrawal period on our online user interface.

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If you use this online function, you may provide the following information:

• Your name;

• Details identifying the contract (e.g. order number, invoice number or order description); and

• An electronic means of communication (in particular, your email address for the acknowledgement of receipt).

After completing the online withdrawal declaration, you may submit it to us using a confirmation function labelled “Confirm Withdrawal”.

Once you have activated the confirmation function, we will promptly send you an acknowledgement of receipt of your withdrawal on a durable medium (e.g. by email). This acknowledgement will include at least the content of your withdrawal declaration and the date and time at which it was received.

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3. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.

We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent back the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if such diminished value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

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4. Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to consumers who do not reside in the EU.

Furthermore, the right of withdrawal does not apply to goods:

• That are made to the consumer’s specifications or are clearly personalised;

• That are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.

 

Example Withdrawal Form

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If you wish to withdraw from this contract, you may use the form below. Please complete this form and return it to:

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SKINLING OG
Embelgasse 33/3
1050 Vienna
Austria
Tel.: +43 681 20905806
Email: hello@skinling.at

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I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods ()/for the provision of the following service (*)

Ordered on (*) __________________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.